Enterprise and Innovation

One Number Scoping Exercise

"Improving business support by giving one contact number for all enquiries"

Study to investigate equipment for a single entry call centre for business support in the sub-region.

Organisation: Business Link Leicestershire

Completion Date: 31/03/2004

Location

Leicester and Leicestershire

Project Description

Providing a single entry point for business support enquiries will be a massive step forward in the way support is offered to SME's in Leicester and Leicestershire - Lisa Bochenek, Customer Contact Team Manager, Business Link

Feasibility study
The 'One Number' project investigated the feasibility of developing a single telephone gateway to SME's throughout the sub-region. The study investigated the equipment that would be needed as well as the timescales any future project would need to operate to.

Outcomes

The report highlighted the types of equipment that would be needed as well as estimated costs. This has informed the development of a further project to purchase the equipment and develop the 'One Number' gateway.

Project Contacts

Project manager:
Matthew Bateman
Tel: 0116 257 5651
E-mail: matthew.bateman@bllr.co.uk
Website: www.bllr.co.uk

LSEP contact:
Niloofar Sarkari
Tel: 0116 257 5678
Email: niloofars@lsep.co.uk
Website: www.lsep.co.uk